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LearnWise Trust Hub

This portal is a central resource for LearnWise customers to access important information regarding data privacy, terms, sub-processors, and compliance. You can find all the necessary details and documentation to ensure transparency and trust in our services.

Security & Policy Documents

Below, you will find the LearnWise security and policy documents. Some are readily available for viewing, while others may require a request to access.

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Master Terms and Conditions
Policies
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Fair Usage Policy
Policies
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Ethical AI in Education: Principles and Practices
Policies
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Document Request Form
Policies
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Support Terms & Conditions
Policies

Subprocessors

Subprocessors are third-party vendors or service providers that LearnWise authorizes to process customer data. The gallery below shows the list of authorized subprocessors for LearnWise.

Topics and common questions

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Will my data be transferred or shared with any third parties?

LearnWise maintains a list of it’s authorized sub-processors here and they can be viewed on our Trust Hub.

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Is sensitive data encrypted at rest and in transit?

LearnWise encyrpts all sensitive data in transit using TLS 1.2 at minimum with common secure ciphers and encrypts data at rest using AES-256.

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What is LearnWise’s tenancy model and how is customer data segregated?

LearnWise is a multi-tenant SaaS provider that gives each customer a private database for data segregation.

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Are all personnel required to use Multi Authentication (MFA) to access the production cloud environment?

LearnWise enforces MFA for all users and requires it for all access to the production cloud environment and other relevant systems.

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Is there any web facing application protection mechanisms?

LearnWise uses Cloudflare as our web application firewal (WAF) and has DDoS protection.

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Does LearnWsie maintain a risk management program, perform risk assessments, and track the treatment of those risks?

LearnWise has a risk management program in place and performs an annual company wide risk assessment in addition to quarterly followup meetings with risk owners. Please see our Risk Assessment policy for further information.

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How are wireless networks secured?

LearnWise is a remote company and does not have any internal wireless networks to manage or secure.

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What physical security controls are in place to protect data and systems?

LearnWise is a remote company and our cloud services provider, Amazon Web Services (AWS), is responsible for implementing and maintaining controls related to physical security. Please rely on reports, certifications, and attestations from AWS when assessing physical security controls.

Data Privacy

LearnWise Privacy Policy